Skip to content
Try for free Try for free
Integration · Zendesk®

Fewer Zendesk tickets, and complete ones.

Your AI agent answers customers from your documents and help pages, at any hour. What needs a person becomes a Zendesk ticket, with the order number, contact details and photos already in it.

Try for free Book a demo
  • Answers from your help pages
  • Tickets with photos attached
  • Set up with our team
Lotte · Customer service AI agent · Online

My coffee machine arrived with a cracked water tank. Order 10482. I’ve added a photo.

I’m sorry about that. You don’t need to send it back yet: I’ve passed your photo and order number to our service team, who will email you about a replacement.

Great, thank you.

Zendesk ticket created · Order 10482, photo attached

Powered by not-a-bot.ai

The problem

The same questions, every single day.

Where is my order? How do I return this? Most answers are already on your help pages, yet they still turn into tickets.

Other tickets arrive without an order number, a photo or the details your team needs, so the first reply is another question.

And outside office hours, customers wait until morning for even a simple answer.

How it works

From question to the right ticket.

Your channels

  • Website
  • WhatsApp
  • Email

Your AI agent

Zendesk

  • Ticket
Conversations on your website, WhatsApp and email reach your AI agent, which answers what it can and creates Zendesk tickets for the rest.

  1. Step 1

    We connect Zendesk

    During onboarding, we link your agent to your Zendesk account, with the access your admin approves.

  2. Step 2

    Your agent answers first

    It replies from your documents and help pages, in the customer’s language, and asks for the details your team needs.

  3. Step 3

    Only what needs a person becomes a ticket

    With the conversation, contact details and photos attached, ready for your team.

What you get

Your help desk, open all night.

  • Fewer tickets

    Questions answered in your content get an answer on the spot.

  • Complete tickets

    Order number, contact details and photos, collected before the ticket is created.

  • Every customer’s language

    Customers get answers in their own language, at any hour.

  • Day and night

    Simple questions are answered tonight; the rest waits for your team in the morning.

FAQ

Questions about Zendesk.

Does every conversation become a ticket?
No. The agent answers what it can from your documents and help pages. Only requests that need a person become a Zendesk ticket, with the conversation attached.
What do we need on the Zendesk side?
A Zendesk account and an admin who approves the connection. You can withdraw access at any time.
Which plan do I need?
CRM and helpdesk integrations are part of the Advanced plan (€49 per agent per month, excl. VAT) and the Enterprise plan.
Who sets it up, and is there a setup cost?
Our team sets up the connection during onboarding, so you do not need a developer. We agree any one-time setup cost with you in writing before we start.
Which details are sent to Zendesk?
The contact details and answers the agent collects, plus the conversation. You decide which questions the agent asks and which fields we fill in.

Ready when you are

Set it up today. It works tonight.

Your first agent is free for 5 days and live in minutes, with a chat bubble for your website.

Try for free Book a demo

Scan to talk to our agent