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Hotels and hospitality

Your front desk answers every guest, at 3 am too.

Your AI agent answers guests in their own language, turns requests into tasks for your team and helps future guests with availability and bookings.

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  • Guests in their own language
  • Room service as a task for your team
  • First agent free for 5 days
Elise · Reception AI agent · Online

Hi, room 214 here. Could we get two extra pillows and a kettle?

Of course. I have passed it on to housekeeping, it will be with you shortly. Would you like me to book a table for breakfast as well?

No thanks, that is all.

Task created for housekeeping · Room 214, pillows and kettle

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The problem

The same questions, every single shift.

What time is breakfast? Is there parking? Can I check out later? Your reception answers the same questions all day, while the phone rings and guests queue.

At night a small team covers everything, and guests from abroad do not always find their way in Dutch or English.

Requests passed on by phone or on paper get lost, and nobody sees how many there were.

How it works

From guest request to done.

  1. Step 1

    Add your hotel information

    Upload your guest information and point the agent to your website: rooms, facilities, opening hours, local tips.

  2. Step 2

    Put it where guests are

    A chat on your website, a QR code in every room and at reception, or WhatsApp.

  3. Step 3

    Requests become tasks

    Room-service and housekeeping requests become tasks for the right team, for example in your PMS.

What your agent does

Three jobs for your hotel.

Answer

Answer guests in their language

Breakfast, parking, check-out, the nearest pharmacy: answered at once, at any hour.

Sell

Suggest extras and bookings

Your agent points to your products and services, and helps future guests with availability and rates.

Serve

Turn requests into tasks

Pillows, towels, a late check-out: each request reaches the right team as a task.

Built for hotels

One agent, from booking to check-out.

  • A QR code in every room

    Every agent gets a QR code for room cards, reception and the restaurant.

  • Connected to Mews

    Room-service requests become tasks in Mews, and the agent knows your products and services.

  • A talking avatar at reception

    A visual, speaking agent on a screen in the lobby, for guests who prefer to talk.

  • Every guest in their language

    The chat opens in the guest’s browser language and your agent replies in the language it is spoken to.

FAQ

Questions from hoteliers.

Does the agent work with our PMS?
The agent connects to Mews: room-service requests become tasks and it can propose your products and services. For other systems, the request can go to your team by email.
Can guests book a room through the agent?
The agent can show availability and rates and confirm bookings when it is connected to your booking system. We set this up with you during onboarding.
Which languages does it speak?
The chat is available in six interface languages, and your agent replies in the language the guest writes in.
Do guests know they are talking to an AI?
Yes. The agent is always labelled as an AI agent, and guests accept your terms before the chat starts.

Ready when you are

Set it up today. It works tonight.

Your first agent is free for 5 days and live in minutes, with a chat bubble for your website.

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