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Trust and GDPR

AI agents you can put in front of your customers.

Your agent talks to your customers on your behalf. Here is how not-a-bot.ai keeps that safe: privacy by design, transparency about AI, and rules you control.

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Trust and GDPR

  • GDPR by design

    Choose per agent how long conversations are kept, from one day to ten years. Expired chats are anonymised automatically and empty chats are deleted.

  • Always labelled as AI

    Every agent is shown as an AI agent. Visitors know from the first message that they are not talking to a person.

  • Your terms, accepted first

    Visitors accept your terms and conditions before the conversation starts.

  • Your rules decide

    You decide what your agent may say and do. Answers come from your own knowledge; when the answer is not there, the agent says so.

  • Public or private agents

    Agents can be open to every visitor or limited to logged-in users, such as employees or residents. Team roles control who manages what.

  • Hosted in the EU on Microsoft Azure

    Your agents run in Microsoft Azure’s EU region, under a data processing agreement.

EU AI Act

Transparency is built in.

The EU AI Act asks that people know when they are dealing with an AI system. For customer-facing agents, that is the obligation that matters most.

not-a-bot.ai labels every agent as an AI agent and shows your terms before the chat starts. What else applies depends on how you use your agent, so we are happy to go through your use case with you.

FAQ

Questions about trust and privacy.

How long are conversations kept?
You choose per agent, from one day to ten years. After that period, conversations are anonymised automatically.
Who is responsible for the data in conversations?
Your organisation decides why and how your agent is used, and not-a-bot.ai processes the conversations on your behalf. We help you answer requests from people who want to see or delete their data.
Can the agent make things up?
Your agent answers from your own documents and website. When the answer is not in your knowledge, it says so instead of guessing.
Where are our agents hosted?
In Microsoft Azure’s EU region, under a data processing agreement.

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