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Integration · Mews

Guest requests in Mews, not on a sticky note.

Your AI agent answers guests in their own language, turns room-service requests into tasks in Mews and proposes the products and services you offer.

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  • Requests become Mews tasks
  • Your products and services proposed
  • Set up with our team
Elise · Reception AI agent · Online

Room 108. Could someone bring us an extra blanket tonight?

Of course, housekeeping will bring it this evening. Did you know we also offer breakfast in your room for €18 per person?

Nice, we will think about it.

Task created in Mews · Room 108, extra blanket

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The problem

Requests by phone, follow-up by memory.

Guests call reception for every small request. Your team writes it down, passes it on and hopes it gets done.

Requests are not in Mews, so nobody sees what is open or how long it took.

And extras such as breakfast in the room or a late check-out are rarely offered at the right moment.

How it works

From guest message to Mews task.

  1. Step 1

    We connect Mews

    During onboarding we link your agent to your Mews property.

  2. Step 2

    Guests ask your agent

    Through a QR code in the room, your website or WhatsApp, in their own language.

  3. Step 3

    Requests become tasks

    Each request becomes a task in Mews for the right team; the agent proposes relevant extras.

What you get

Your PMS, with an agent in front.

  • Tasks in Mews

    Room-service and housekeeping requests appear as tasks for your team.

  • Extras proposed

    The agent knows your products and services and suggests them when they fit.

  • Every guest’s language

    Guests write in their language; your team reads the task.

  • QR code per room

    A code on the room card or TV screen opens the chat at once.

FAQ

Questions about Mews.

What does the agent do in Mews?
It creates tasks for guest requests such as room service and housekeeping, and reads your products and services to propose them.
Who sets up the connection?
Our team connects your agent to Mews during onboarding. You give the access; we do the rest.
Which plan do I need?
Integrations are part of the Advanced plan (€49 per agent per month, excl. VAT) and the Enterprise plan.
We do not use Mews. Can the agent still help?
Yes. Requests can go to your team by email, and we can discuss a connection to your own system.

Ready when you are

Set it up today. It works tonight.

Your first agent is free for 5 days and live in minutes, with a chat bubble for your website.

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